Associate Technical Support Engineer
Arbeitsort: Farnborough, United Kingdom
Erstellt: 23.06.2011
Job Summary
Primary responsibilities include assisting with highly technical support requests from our enterprise customers in EMEA via the telephone and the Web while maintaining an extremely high level of
customer satisfaction. Opportunities exist throughout Europe, but we are especially keen to hear from candidates who can work in the UK.Relocation expenses will be offered to very-well qualified candidates with EU work authorization.
Specific Duties/Primary Responsibilities:
- Perform initial or secondary investigation and respond to online and phone support requests
- Gathering information for each issue
- Carrying out the necessary research
- Providing analysis to fully understand the issue
- Proposing workarounds if appropriate
- Proposing and discussing fixes, providing advice and educating customers
- Interfacing with engineering, product management and support management when necessary in order to prioritise customers' requests
- Incorporating your findings in Red Hat's knowledge base
